FAQ

Our Pen Configurator is ideal for this. You can select a writing instrument, adjust the barrel and refill color, and even upload your preferred logo. Add it to the request cart and submit it.
You will then receive your personalized quote – simple, fast, and straightforward!
→ Pen-Configurator

Yes, the pens can be individually printed according to your wishes.
Various finishing options are available – we are happy to help you find the best one for your logo.

No, on our promotional pens, the Schneider logo is not included. The barrel is completely neutral.

This smart system allows different colors to be combined for the pen body, e.g. a blue tip, a white barrel, a green clip, and a yellow push button, making your promotional pens even more unique.

Yes, for some ballpoint pens, a custom‑colored housing in a Pantone tone is possible with a minimum order quantity of 10,000 pieces.
Color approval is done via a physical color chip of the desired shade.

Yes, this is possible for almost all ballpoint pens for an additional charge. Please specify the desired refill in your request.

There are several techniques such as screen printing, pad printing, digital printing, film transfer, or engraving. The following link lists all finishing techniques.
Product information pages also show the possible print areas with dimensions.
→ Printing techniques

The display of your logo depends on the file format.
If your logo is surrounded by a square frame, use a JPEG or GIF file.
For a freestanding logo, use a PNG with a transparent background.

We need a high‑resolution vectorized file, ideally EPS. Vector data ensures sharp and precise printing. We also accept Adobe Illustrator (.ai) and fully vectorized PDF files.
TIFF files may be used if they are cut out and have a resolution of at least 1,200 dpi at final print size. Graphics embedded in Office programs (Word, PowerPoint, Excel) are not suitable for printing.

Yes, each writing instrument has its own minimum order quantity listed in the product details.

It applies to one single product variant or color. Minimum quantities cannot be split across multiple colors or print versions.

No, our products are sold exclusively through our trading partners.
You can find all partners via the link below – or send your request to us, and we will forward it to a dealer near you.
→ Retailer

Prices are not publicly displayed because all orders are handled through partners.
You receive your quote directly from the dealer of your choice.

The delivery time is approximately 3–4 weeks after approval of the print proof.

Yes, we can send a free sample without print.
A sample with custom printing is also possible for an additional charge and longer delivery time.

No, since these are customized products, changes or cancellations are unfortunately not possible.
Each item is made specifically for your order and cannot be reused.
Please double‑check all details before placing an order.

By phone: (+49) 7729‑124
By email: promotion@schneiderpen.com
Service hours:
• Mon–Thu: 8:00–17:00
• Fri: 8:00–15:00

Please contact your dealer directly. The dealer will get in touch with us and we will find a solution together.

Yes, refills can be purchased individually via the Schneider online shop.

Sustainability is deeply rooted in Schneider’s philosophy. The connection to nature – especially the Black Forest – strongly influences its actions. Schneider sees sustainability as a long‑term path integrating environmental, economic, and social responsibility.

With more than 80 years of expertise, Schneider combines long‑lasting quality with sustainable production in Germany.
Recycled materials, certified processes, and robust construction make the pens ideal sustainable promotional products.

Exclusively in Germany:
• Schramberg (Black Forest)
• Wernigerode (Harz region)

Schneider has relied on climate‑conscious production for years.
Continuous investments have reduced emissions long‑term.
Products made from recycled plastic – such as Reco, Take 4 Promo, and the Eco 725 refill – contribute demonstrably to CO₂ reduction. These measures are certified by ClimatePartner.

Two main groups:

1. Recycled plastics – significantly reduce resource consumption

2. Bio‑based plastics – made from renewable raw materials such as corn or sugarcane

• EMAS environmental management
• “Blue Angel” eco‑label
• Logo for bio‑based plastics
All are independently certified for maximum transparency and credibility.

It represents Schneider’s continuous journey toward responsible and resource‑efficient management, including decades of improvements and environmental initiatives.

• Reduced land usage
• Lower traffic and emissions
• Protection of water resources
• Support for social justice
Schneider follows a holistic sustainability approach covering ecological, economic, and social aspects.